This policy explains how refunds and cancellations are handled across two different kinds of engagement with Cronotics Technology: custom client project work, and subscriptions to Cronotics products (such as Mita Pay, Billqo, and Report Card). These are treated differently because they work differently.
For custom client work — websites, branding, apps, platforms, and similar project-based engagements — refunds are governed by the terms set out in our Service Agreement. In summary: once work has started, payments already made are generally non-refundable, since time, strategy, design, and development effort have already been committed to the project. Refund requests are considered at Cronotics' discretion and depend on how much work has already been completed.
If a project needs to be paused or cancelled partway through, contact us directly so we can discuss what's already been delivered and what a fair resolution looks like.
For subscription-based products built by Cronotics, cancellation stops future billing but does not, by default, refund amounts already charged for the current billing period — you retain access to the product through the remainder of that period.
Exceptions may apply where a product was billed in error, charged incorrectly due to a technical fault, or where a specific product's own terms state otherwise. If any of these apply, contact us and we'll review it directly.
Reach out through our Contact page with your project or account details and the reason for the request. We review every request individually rather than applying a blanket rule, and we'll respond with a clear decision rather than leaving you waiting.
As Cronotics' products and services grow, this policy may be updated to reflect new offerings or billing models. Continued use of our services or products after a change constitutes acceptance of the updated policy.
For related terms, see our Terms of Service and Service Agreement.